Return and Refund

  • The return request must be made within 30 business days from the order received date.
    Please contact us through the Havi Beauty email for request of the returns.
    After you registered the return form to our chatbot, we will check it is possible or not.
    We respond to your return request, you have to send the package to the shipping company.
    If you have a tracking number for the package, please let us know within 7 days by responding to our team.
    Returned items must be in their original packaging and condition
    (unopened, unused,unmarked and not disfigured)
    Incomplete returns may be refused or disregarded.

    *Ineligible products for exchanges or refunds
    -Any item reported after 30 days over the date of delivery completion
    -Any item that shows any signs of usage
    -Any item that has been damaged intentionally
    -Any item returned without any previous notice or in spite of the return request denied by our customer service.

  • All returns must be sent back to our Havi Beauty warehouse.
    Havi Beauty warehouse address:
    8942 Garden Grove Blvd #212, Garden Grove, CA 92844
    Refunds for return can be processed after arriving at our warehouse.
    Refunds are refunded within 7 days after we receive and process your return

    After confirmation from the cs team, the product will be re-shipped or refunded to you.

    -Payment method you’ve chosen
    - You will be refunded to your paypal account back and it might take at least 2 to 5 business days.

    *For the case of the unwanted or unopened Item returning refund will be deducted the shipping fee.
    Even if the order is shipped free of charge, we are paying the shipping fee for the shipping company.
    So, If you return it, we will proceed with the refund, excluding shipping cost.

  • We reserves the right to determine reshipping method regardless of the shipping method used in the original order.

  • We do not offer refunds or returns in cases involving allergic reactions or adverse skin conditions due to products that we sell

  • Havi Beauty is not responsible for items lost during return shipping.

  • We recommend that your return to the selected shipping company to ensure it arrives well.

  • All exchange & returns are subject to validation and approval at Havi Beauty's discretion and possible to reject any change requests without prior notice.